Return Policy
COPE AND INTENT
This Refunds and Returns Policy applies to all purchases made through the SafaWater website.
CONTACT INFORMATION
For questions about returns and refunds, please contact our customer service via: Email: support@safawater.store
RETURN WINDOW
Customers in the United States have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason.
RETURN INSTRUCTIONS
Notify Us: To initiate a return, email our customer service at support@safawater.store with your order number and the reason for your return. Authorization: After reviewing your request, we will send detailed instructions and, if applicable, a prepaid return shipping label.
PACKAGING AND SHIPPING
Place the item in its original packaging, ensuring all tags and labels are intact. Include the return authorization form and any supporting documentation. Use the prepaid shipping label (if provided) or arrange shipping as per the provided instructions.
RETURN COSTS
For Defective or Incorrect Products: Returns are free of charge when the item is damaged, defective, or incorrect. For Change of Mind: Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse. We do not charge a restocking fee.
SPECIFIC CONDITIONS FOR RETURNS
Change of Mind: Items must be returned unused, undamaged, and in their original packaging within 30 days of delivery. Defective Goods: If the product is defective, contact us immediately. SafaWater will cover return shipping costs and provide a replacement or refund. Damaged Goods: Notify us within 48 hours of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary. Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product. Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If unresolved, we’ll issue a refund or replacement. Order Cancellation: Orders can be cancelled before shipment. If shipped, the return process applies. Exchanges: We do not accept exchanges.
REFUND TIMELINES AND PROCESSING
Return Window: Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval. Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days. Refund Processing: Approved refunds will be processed to your original payment method within 7 business days after inspection.
EXCEPTIONS TO THE RETURN POLICY
The following items cannot be returned:
Custom or personalized products
Hygiene-related items (e.g., socks, underwear) unless unopened and unused
SHIPPING METHODS AND FEES
Carrier: We typically ship via DHL and FedEx. Other couriers may be used. Restocking Fees: None
LEGAL RIGHTS
This policy does not affect your statutory rights under applicable laws.